1. Data Collection The platform collects information to facilitate the matching of care workers and care organisers.

• For Care Workers: Name, contact details, skills, experience, availability, and pre-screening/background check information.

• For Care Organisers: Name, contact details, and specific care needs/requirements.

• General: IP addresses, browser details, and usage data collected via cookies to improve the application.

2. Purpose of Processing The primary legal bases for processing your data are Contractual Necessity (to provide the service you signed up for) and Legitimate Interests.

• Matching: Using “intelligent matching” to suggest the best fits between workers and organisers.

• Communication: Enabling direct messaging through the application.

• Contracts & Payments: Generating contracts when parties agree to work together and managing schedules and payments in one place.

3. Data Sharing

• Between Users: Relevant profile information is shared between Care Workers and Organisers to facilitate hiring.

• Service Providers: Data may be shared with third-party providers who help operate the platform (e.g., payment processors).

• No Selling: The policy explicitly states they do not sell personal data to third parties.

4. Data Security

• Encryption: They use technical measures like encryption to ensure data is unreadable to unauthorized parties.

• Access Controls: Access is restricted to trusted personnel only.

• Staff Training: Team members are trained in secure data handling.

5. Your Rights Under GDPR, you have the following rights:

• Access: Request a copy of the data held about you.

• Correction: Request updates to inaccurate information.

• Deletion: Request that your data be erased (subject to legal retention requirements).

• Withdrawal of Consent: You can change your mind about data permissions at any time.

6. Contact Information For privacy inquiries or to exercise your rights, you can contact them at:

• Email: info@carerhub.co.uk

• Phone: 07411 541456

• Registered Office: Carer Hub Limited, Colerne Down House, Lucknam Park, Colerne, Chippenham, SN14 8BA.